Privacy Policy

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1. Introduction

Onslow Roofing & Building Services Belfast Ltd (“we”, “us”, “our”) is committed to protecting your privacy under the UK GDPR. This policy explains how we gather, use, store, and share data when you visit our website, make enquiries, or use our services.

2. Data Controller

Onslow Roofing & Building Services Belfast Ltd
362 Woodstock Road, Belfast, BT6 9DQ
Phone: 07916 018064
 

3. Personal Data We Collect

• Enquiry forms & bookings: name, email, phone number, address, service details

• Communications: information shared via phone or email about roofing or building services

• Analytics data: IP address, browser/device type, pages viewed, session duration via essential and performance cookies — no advertising or profiling cookies used

4. How We Use Your Data

• Provide quotes and schedule services (roof repair, flat roof work, lead flashing, chimney work, gutter cleaning, roofing installations, etc.)

• Confirm bookings and send follow-up information

• Improve our website and services via anonymised analytics

• Fulfil legal, warranty, and financial record-keeping obligations

5. Legal Basis for Processing

• Contractual necessity: to deliver requested services

• Legitimate interests: to operate and enhance our services and website

• Consent: where you opt in for follow-up communications

• Legal obligation: to retain records for compliance and audit purposes

6. Data Sharing

We do not sell or rent your data. We may share it with:

• Service providers (e.g. website host, email provider, analytics tools) as data processors

• Regulatory or legal authorities, when legally required

7. Cookies & Tracking

• Essential cookies: necessary for forms and navigation

• Performance cookies (e.g. Google Analytics): anonymised usage tracking
  No advertising or profiling cookies are deployed
   

8. Data Retention

• Enquiries & service records: up to 7 years for record‑keeping and warranty compliance

• Usage logs: session data deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you can:

• Access, correct, delete, or restrict your data

• Withdraw consent or object to processing

• Request data portability
  To exercise these rights, contact us via phone or email. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, and limited-access systems. While we follow industry‑best practices, no system offers complete protection.

11. International Transfers

All personal data is processed and stored within the UK/NI—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. The Effective Date above will indicate the latest version. Continued use of our website implies acceptance.